MARCH NEWSLETTER – MAKE A CUSTOMER, NOT A SALE
Post-Sale Support – What you Need to Know
We find that one of the largest factors our customers consider is post-sale support, because with this type of purchase there will, without a doubt, be a need for it.
It is best to inquire with your prospective software company at the beginning of your search as to which types of support are offered, will these fit your needs, and which types of support the software developer will require you to have.
Below are just a few questions to ask yourself and your prospective software company regarding post-sale support.
- Will you designate someone in your office to get trained in the entire system to help manage future inquiries from staff? This can help alleviate redundant and possibly expensive calls to the software development team and allows for the expectation of due diligence from your employees.
- Will there be in-house training or will your training happen remotely? This is a question you should work closely with your software company to answer. In-house training is always the best option but could lead to additional, yet worthwhile costs.
- After the agreed upon personnel training is completed, will there be additional support available if needed? All credible software companies have thoroughly thought-out and developed training processes. Once standard training is complete and your company has gone “live”, there should always be options for additional support.
- How do they provide technical support? Software companies should always offer multiple options for technical support i.e. email, phone or website.
- Is technical support free or does it have to be paid for? This varies to a great extent from company to company, something to consider.
- What if you need to add additional users? Most software companies will likely charge to add additional users.
The truth is as consumers, we don’t know what we don’t know; the answer is to research & know your position. As always, feel free to give us a call 541.330.5483 or email us and ask any questions that come to mind.
Inclusion: Customer Led – Customer Driven
In today’s market, it is easy to see why it is important to make the switch to a customer inclusion business model with customers as a part of the business plan and/or part of the team. Customers have not traditionally been as deeply involved in companies as they are now, but we all know how vitally important it is to ensure company-wide inclusion in the workplace. Making inclusion a priority can result in extraordinary benefits.
So, let’s think, for a minute, about the outcomes of customer inclusion. I’m not talking about asking “how was your meal?” Or, “Did you find everything OK?” While these are an important type of question, in their own way, customer service and customer inclusion are not created equal. Would you bring your customer a burger they didn’t order? NO. So, let’s get back to the outcomes of customer inclusion and why leveraging them will increase the customer experience. “Leading organizations are devoting significant resources to truly understanding the needs of diverse customers and translating their findings into insights that anyone in the organization can act on to improve the customer experience,” said Tom Champion, a senior analyst with Forrester. “The idea is to bring the voice of the diverse customer into the organization as a form of creative fuel – so when teams are making decisions, they have more perspectives at their disposal,” said Craig Donaldson with Insider HR.
Talk about benefits and we take our bennies very seriously around here…
At RDB Solutions we pride ourselves on our customer relationships. YES – we have a tightly integrated system, YES– we have a module specifically for your sales force to have the information they need to get the job done – at the click of a button! And, YES – we have an extremely intuitive system that is incredibly easy to use and WILL save you both time and money. But more than that, we have an inclusive customer led and driven business plan. We work with you to ensure that your needs are met before your company goes live and after.
Call or email Luke for your free demo now 541.330.5483
JANUARY NEWSLETTER – DELIVERING INCLUSION
Collaboration is the Key to Success
Collaboration is one of the most unique things about RDB Solutions. Different parts of our team meet together regularly to discuss ways to not only better the company but to better our software. Lumber Expert was developed by our amazing Software Architect but it is improved upon by the collaborative generosity of our entire team and YES that includes our customers too.
You – our customers – enjoy a very unique opportunity, you get to collaborate with the very members of our team that make the changes you are looking for. What a great opportunity, right! Our job is to find the right solution for you. We do that best by keeping our team available and constantly listening to our customers and acting upon what they hear. We know we do our best work when we keep our focus on you.
Collaboration is an obvious business tool these days but – doing it well isn’t. RDB Solutions spends the time meeting with you and our team to ensure we are providing you with our very best.
We Deliver Collaboration – We listen to and support one another. At our foundation, we value working together. We believe in working together, to improve our business, to better support our customers.
Learn more about us by visiting our website or give Luke a call @ 541-330-5483 and tell him you heard about us here for a chance to save.