Frequently Asked Questions (FAQ)

ERP (Enterprise Resource Planning) systems integrate core business functions like accounting, inventory, procurement, sales, and operations into one unified platform. This reduces data silos, improves efficiency, and enables better decision-making.

We offer multiple modular solutions tailored to different needs:

• Lumber Expert: Complete accounting, order/inventory management, and financial reporting.
• Trader Expert: ERP tools for lumber traders—account management, order and inventory management, logistics / truck dispatch, and real-time dashboards.
• Retail Express: Invoicing and inventory-tracking for walk-in sales.
• Service Expert: Tracks lumber and plywood through treatment processes.
• Contract Expert: Manages vendor contracts, contract commitments, and sales tracking.
• Project Expert: Handles large-scale multi-unit project management for housing developments.

We also offer Cloud Services to manage hosting, infrastructure, and security.

Our process emphasizes:

1. Listening to understand clients’ needs.
2. Collaborating with both out-of-the-box modules and custom coding.
3. Delivering with full implementation, training, and ongoing support.

Yes—many testimonials highlight improved efficiency, reduced data duplication, and simplified operations. For instance:

“Order processing takes me about a third of the time it used to.” – Mark Kennon, Trader, Lumber Specialists, Inc.

You can request a customized demo or consultation by contacting us at:

• Phone: 541‑668‑6360
• Email: info@rdb‑solutions.com
• Or filling out the “Request a Demo” form on our website: rdb-solutions.com

RDB Solutions updated its Privacy Policy on December 16, 2024. We handle personal info responsibly—collected via forms, cookies, analytics—and comply with U.S., California, and EEA data protection laws. No data from children under 13 is retained.

Yes, we publish regular blog posts and newsletters with topics like industry insights, lumber inventory software tips, cloud services, and data-driven strategies. You can sign up below.

Beyond initial training and deployment, we offer ongoing client support via our Client Success Managers and responsive team available for troubleshooting and optimization.

Yes. Our cloud solution allows you to work virtually from anywhere and eliminates the need for an in-house server, backup management and anti-virus management.

Our pricing is tailored to your business needs. To provide an accurate quote, we’ll need a few details such as how many users will access the system, whether you prefer a cloud-based solution, and any training requirements. Once we have that information, we’ll prepare a customized proposal for you.

Implementation timelines vary depending on your company’s size, business complexity, number of users, and overall technical readiness. In many cases, we can have you fully operational in as little as 8 weeks. However, we prioritize a smooth, well-paced onboarding process to ensure every user feels confident and well-trained before going live.

You don’t need to sign a long-term contract to use RDB Solutions software. You can cancel your subscription at any time. However, if you end your subscription before completing a year, early termination fees may apply. Support contracts are required and can be billed either monthly or annually, with pricing based on the level of support you choose.

Yes, there are setup and onboarding fees that vary based on your company’s size, number of users, and specific implementation needs.

You’re free to cancel your RDB Solutions subscription whenever you choose. We just ask for 30 days’ notice.

We don’t integrate with QuickBooks or Sage because Lumber Expert already includes a built-in accounting and financial system — everything you need in one complete solution.

We provide comprehensive, ongoing training and support. Our dedicated team ensures your staff has the knowledge and resources needed to use the system confidently. It’s not a one-time session, but an ongoing partnership.

Yes, we can help with data migration for key information like customers, vendors, master files, and GL accounts. Order-level, sales, and invoice history can’t be imported, but our team is available to assist with migration at an hourly rate.

Yes. One of the key advantages of our cloud-based system is enhanced data security. Because your software and data are hosted in the cloud rather than on-premise, your information benefits from advanced security protocols while ensuring efficient and reliable operations.

Our software is regularly updated to stay aligned with marketplace demands and industry trends. We also welcome customer feedback and feature requests - our platform continues to evolve based on your needs.

Yes, teams using our Cloud version can log in from anywhere. If your system is hosted locally, you’ll need a terminal server with terminal services to enable remote access.

Yes! Our software integrates with Avalara to make tax compliance management simple.

Yes! We have customer testimonials and case studies that show how we’ve helped businesses like yours work more efficiently, increase visibility, and boost performance.